Home Guard Terms & Conditions

Home Guard does not cover the following:

  1. Damage caused by fire or acts of God such as hurricanes, tornados, or flooding; or
  2. Repair of any customer-owned equipment or facilities, such as television instruments, telephone instruments, or peripheral equipment, such as personal computers and telecommunications answering machines; or
  3. Installation of jacks at new locations on a customer’s premises; or
  4. Extensions located in detached outbuildings; or
  5. Willful and/or malicious damage or destruction, harm resulting from abuse, or harm or damage that is a direct or indirect result of reckless conduct.

SureWest’s liability to the customer for damages arising under or in connection with Home Guard, regardless of the form of action, shall not exceed the lesser of (i) actual proven damages or (ii) the cost of two (2) years of Home Guard maintenance. SureWest does not warrant residential service to support commercial activities or to be able to be put to any business use, and shall not be held liable for losses of failures due to the inability to make commercial use of the service, for any reason.

In connection with Home Guard, SureWest shall not be liable to a customer in any way for any delay, failure in performance, loss, or damage due to any cause beyond its reasonable control, and in no event will SureWest be responsible for any indirect or consequential damage or loss, including damages claimed to result from loss of business, revenue, profits or business opportunity.