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Voice Mail Management By Telephone Instructions

This document describes how to set up and manage Digital Phone voice mail using your telephone keypad.

• Check Message Receipt
• Create and Send a Message
• General Tips
• Main Menu
• Personal Options
  • Auto Play
  • Date/Time Playback
  • Greetings
  • Group Lists
  • Passwords
  • Prompt Levels
• Review Messages
  • During Message Playback Options
  • End of Message Options
• Set Up Your Digital Phone Mailbox
  • Set Voice Mail PIN
  • Record Greetings
  • Record Name

General Tips

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Set Up Your Digital Phone Mailbox

The first time you call the Digital Phone voice mail service, you will be asked to set up your personal mailbox. You can complete these steps in one phone call.

Set Your Voice Mail PIN

1. From your home phone:
   - Dial 749-7700 (customers in the 916 area code).
   
   From a remote phone:
   - Dial 749-7700 (customers in the 916 area code).
   - Press the # key.
   - Enter your 10-digit telephone number (mail box number).
   
   
2. When prompted to enter your PIN, enter your temporary PIN 6789 and press the # key.
3. When prompted to change your PIN, enter a new PIN (4 to 10 digits) and press the # key.
   
   

   Note:

   Choose a PIN that you will remember.

Record Your Greetings (Busy/No Answer)

1. Press 1 to set your busy greeting (the greeting callers hear when your line is busy).
2. Press 2 to record a personalized greeting.
3. When prompted, say your greeting clearly and press the # key.
   - Press # if satisfied.
   - Press 1 to replay your greeting.
   - Press * to (re)-record your voice mail greeting.
   
   

   Option:

   Press 1 to accept the standard greeting. Callers will hear a generic voice mail service greeting when your line is busy.

4. Press 2 to set your no answer greeting (the greeting callers hear when you do not answer your line).
5. Press 2 to record a personalized greeting.
6. When prompted, say your greeting clearly and press the # key.
   - Press # if satisfied.
   - Press 1 to replay your greeting.
   - Press * to (re)-record your voice mail greeting.
   
   

   Option:

   Press 1 to accept the standard greeting. Callers will hear a generic voice mail service greeting when there is no answer on your line.

Record Your Name

1. Press 1 to record your name.
2. When prompted, say your first and last name clearly and press the # key.
   - Press # if satisfied.
   - Press 1 to replay your name.
   - Press * to (re)-record your name.
   
   

   Option:

   Press # if you want the voice mail service to provide callers with your telephone number instead of your name.

   
   

   Note:

   You will hear a confirmation message, along with tutorial information, when voice mail setup is complete.

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Voice Mail Menu

Main Menu

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Review Messages: During Message Playback Options

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Review Messages: End of Message Review Options

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Create and Send a Message

1. Press 2 from the Main Menu.
2. Record a message and press # when finished.
3. Enter the 10-digit destination telephone number and press # when finished.
4. Use the options listed below to send, re-record, review, deliver, or continue recording your message.

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Check Message Receipt

1. Press 4 from the Main Menu.
2. Enter the 10-digit telephone number to which you sent the message and want to check receipt of that message; press # when finished.

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Personal Options (Press 9 from Main Menu then):

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