Digital Phone Support

Important Voice Mail Information:

The first time you call the Digital Phone voice mail service, you will be asked to set up your personal mailbox. Please use the following access number and temporary PIN.

Digital Phone Voicemail Access Number: 916.749.7700

Temporary PIN: 6789


Click the link below to view instructions for setting up your voice mail and accessing the Digital Phone Manager.

You can manage your Digital Phone features using the Digital Phone Manager at surewest.net or your telephone keypad. Click the appropriate link below to view detailed instructions.

You can manage your voice mail through your telephone keypad. Click the link below to view detailed instructions.

Note: All the instructions linked above apply to SureWest's Digital Phone Service only, and not to our traditional telephone service.


Features Table

Certain features can be activated only via the Digital Phone Manager, while other features can be activated only via your telephone keypad. Use the links in the table below to access feature instructions.

Feature
Digital Phone Manager
Telephone
Keypad
6-Way Conference Calling
No
Anonymous Call Rejection
Automatic Recall
No
Call
Forwarding
All Calls
(Forward All Calls To:)
Busy
(Forward Calls When Busy To:)
No Answer
(Forward Unanswered Calls To:)
Call Waiting

Caller ID

Blocking
No
On Call Waiting
No
Do Not Disturb
Find Me/Follow Me
(Sequential Ring)
No
Simultaneous Ring
No
Multiple Directory Number
No
Online Call Logs
(Call History)
No
Remote Access
No
Ring Pattern
No
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Speed Calling 8
Voice Mail
No

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