Digital Phone Support
Important Voice Mail Information:
The first time you call the Digital Phone voice mail service, you will be asked to set up your personal mailbox. Please use the following access number and temporary PIN.
Digital Phone Voicemail Access Number: 916.749.7700
Temporary PIN: 6789
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Click the link below to view instructions for setting up your voice mail and accessing the Digital Phone Manager.
You can manage your Digital Phone features using the Digital Phone Manager at surewest.net or your telephone keypad. Click the appropriate link below to view detailed instructions.
You can manage your voice mail through your telephone keypad. Click the link below to view detailed instructions.
Note: All the instructions linked above apply to SureWest's Digital Phone Service only, and not to our traditional telephone service.
Features Table
Certain features can be activated only via the Digital Phone Manager, while other features can be activated only via your telephone keypad. Use the links in the table below to access feature instructions.
Feature |
Digital Phone Manager |
Telephone
Keypad |
| 6-Way Conference Calling |
No |
|
| Anonymous Call Rejection |
|
|
| Automatic Recall |
No |
|
Call
Forwarding |
All Calls
(Forward All Calls To:) |
|
|
Busy
(Forward Calls When Busy To:) |
|
|
No Answer
(Forward Unanswered Calls To:) |
|
|
| Call Waiting |
|
|
Caller ID |
Blocking |
No |
|
| On Call Waiting |
No |
|
| Do Not Disturb |
|
|
Find Me/Follow Me
(Sequential Ring) |
|
No |
| Simultaneous Ring |
|
No |
| Multiple Directory Number |
|
No |
Online Call Logs
(Call History) |
|
No |
| Remote Access |
No |
|
| Ring Pattern |
|
No |
| Selective Call Acceptance |
|
|
| Selective Call Forwarding |
|
|
| Selective Call Rejection |
|
|
| Speed Calling 8 |
|
|
| Voice Mail |
No |
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