SureWest Services:

SureWest is committed to our customers.

We want to make sure you have a superior experience with us every step of the way.

When you sign up for all three incredible services, SureWest provides you a personal guide, a SureWest Pro.

It can take time to learn about new communication services, but we are here to make it as easy as possible for you. A SureWest Pro is available for you to help get your SureWest services set-up just the way you want and provide you with some extra helpful hints you may not have known before.

A superior experience at no additional cost, when you sign up for triple-play bundle.
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Your SureWest Pro can help you with:

  • Overall service tutorial
  • Assist you with understanding your SureWest bill

Internet

  • Help set up your surewest.net e-mail address and link to Microsoft® Outlook
  • Education about e-mail spam, how to prevent unwanted spam and how to set up spam filters on SureWest Webmail

Digital TV

  • Review your SureWest remote control
  • View the SureWest channel lineup
  • (Tip: Our Reference Guide has channels listed in numerical and alphabetical order.)
  • Review your SureWest digital receiver navigation including DVR, Video On Demand
  • (VOD), Pay-Per-View, Parental Controls and user settings.
  • Assist you with your High-Definition TV (HDTV) setup, including aspect ratio and resolution

Phone

  • Review voicemail setup and user options
  • Review SureWest Digital Phone customer portal with features management, if applicable
  • If you have an alarm service, your SureWest Pro would be happy to contact your alarm company once SureWest installation is complete to verify services are working
 SureWest Pros are available in Sacramento and Kansas City and offer personalized service for customers that utilize bundled services, including digital TV, Phone and Internet.