SureWest is committed to our customers.

We want to make sure you have a superior experience with us every step of the way.

When you sign up for all three incredible services, SureWest provides you a personal guide, a SureWest Pro.

It can take time to learn about new communication services, but we are here to make it as easy as possible for you. A SureWest Pro is available for you to help get your SureWest services set-up just the way you want and provide you with some extra helpful hints you may not have known before.

A superior experience at no additional cost, when you sign up for triple-play bundle.
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Your SureWest Pro can help you with:

  • Overall service tutorial
  • Assist you with understanding your SureWest bill

Internet

  • Help set up your surewest.net e-mail address and link to Microsoft® Outlook
  • Education about e-mail spam, how to prevent unwanted spam and how to set up spam filters on SureWest Webmail

Digital TV

  • Review your SureWest remote control
  • View the SureWest channel lineup
  • (Tip: Our Reference Guide has channels listed in numerical and alphabetical order.)
  • Review your SureWest digital receiver navigation including DVR, Video On Demand
  • (VOD), Pay-Per-View, Parental Controls and user settings.
  • Assist you with your High-Definition TV (HDTV) setup, including aspect ratio and resolution

Phone

  • Review voicemail setup and user options
  • Review SureWest Digital Phone customer portal with features management, if applicable
  • If you have an alarm service, your SureWest Pro would be happy to contact your alarm company once SureWest installation is complete to verify services are working
 SureWest Pro