Top Five Questions about Portability
What is portability?
When will this service be available?
How does local number portability work?
How is it determined if a telephone number can be ported?
Should I cancel my existing service before porting?
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You have questions, we have the answer. Choose the right area below that best fits your question.
Landline to Landline
Wireless to Landline
Landline to Wireless
If you switch, switch to SureWest. Get all the details how to switch.
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Understand how switching works

:: Local ::
Not all numbers are portable. The number you want to keep and the carrier you want to switch to must be in the same local geographic area where your number is currently assigned.
:: Where you start ::
You begin the process with your new carrier of choice while your existing account is still live and active. Do not cancel your old account or you’ll likely lose your phone number. Your old service will be automatically disconnected upon completion of the port.
:: Paperwork ::
Bring a recent bill or invoice with you when signing up for new service. The account must be in your name. This will give your provider all they need to know about your existing account to make the process easier. Also, be sure you know the small print of your current contract. Porting your number does not exclude you from term obligations.
:: Process ::
Depending on where you sign up for new service and what type of account you want, the process to port your number should take from a few hours for wireless-to-wireless or up to four business days for landline-to-wireless.
:: Equipment ::
There are advantages to both wireless and landline services. Landline service affords you the opportunity for DSL or high-speed Internet access, satellite or dish TV systems, alarm monitoring services, TIVO/PVR type services, etc. Also, different wireless carriers offer different equipment. When you switch from one carrier to another, your current cell phone may or may not be operable. Landline phones should be interchangeable, but additional equipment may be necessary depending on what services you add.
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