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DVR Frequently Asked Questions

  • How many hours of programming can I store in my DVR?
    The total number of recording hours will depend on the mix of SD (standard-definition) or HD (high-definition) programs you have recorded. On average you can store up to 18 hours of HD programming and up to 88 hours of SD programming.
  • Can I view and record HD programming with my DVR?
    Yes. Your DVR supports both SD and HD formats. A subscription to SureWest HD Life
    and Digital Choice or higher is required to view and record HD programming.
  • Do I need to have my DVR connected to a telephone line?
    No. Your DVR updates through the Ethernet connection
  • If I have a home theater will my DVR record a program in Dolby Digital 5.1®?
    Yes. If the program is broadcast in Dolby Digital 5.1® the program will be recorded with Dolby Digital 5.1®. If the program is broadcast in analog sound the recording will also be in analog sound despite your home theater’s audio connection to your DVR.
  • What picture format will my DVR record programs in?
    Your DVR will record the program in the same format they are broadcast.
  • How many channels can I watch and record at the same time?
    You can watch one program while recording two others as long as the program you are watching is one of the two being recorded. You may also record two programs and watch a previously recorded program at the same time.
  • Can I watch a show I’m recording before the recording has completed?
    Yes. You can either watch the program live as it is being recorded, or you can rewind the program to the beginning and watch it while it continues to be recorded.
  • Can I record On Demand programs?
    No. Your DVR does not record On Demand (VOD and SVOD) programs. Keep in mind that On Demand programming can be watched over a specified period of time and you have the ability to start it any time you choose.
  • Can I increase the rewind and fast-forward speed?
    Yes. Your DVR has the ability to rewind and fast-forward at four speeds while viewing live TV: 2x, 15x, 50x, 300x. Each press of the rewind or fast-forward button increases the speed. The speeds will appear in the status bar as 2x, 15x, 50x and 300x. When viewing recorded programming the four speeds available are 2x, 4x, 10x, and 25x.
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