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Contact Information for Residential Customers
Digital TV, High Speed Internet and Telephone Service
Sacramento Area
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Contact information for:
Sales, Customer Care, Technical Support & Repairs:
Order New Service:
1.866.SureWest
(1.866.787.3937)
E-mail Us
General Inquiries:
1.866.SureWest
(1.866.787.3937)
E-mail Us
Customer Service & Billing:
Support Documents & Videos
1.866.SureWest
(1.866.787.3937)
E-mail Us
Call Center Hours:
Monday-Friday 8 a.m. to 8 p.m. PST
Saturday 9 a.m. to 6 p.m. PST
Sunday closed
Technical Support and Repairs:
24x7-365 days
 Support Documents & Videos
E-mail Us
- Telephone/Digital TV:
611 or 888.639.1611
- High Speed Internet or Dial-up:
Residential: 916.772.5000
Business: 916.786.6181 or 800.400.8662
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Kansas City Area
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Payment Mailing Address:
SureWest
P.O. Box 30697
Los Angeles, CA 90030-0697
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Payment Mailing Address:
SureWest
P.O. Box 414500
Kansas City, MO 64141-4500
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Customer Service Centers
The following services for Digital TV, Internet and Home Phone are available at our Customer Service Centers:
- Equipment exchanges including TiVo, DVR, remotes, set-top boxes and Internet routers
(Modem swaps must be pre-scheduled so we can configure the modem.)
- Account payment and billing inquiries
- Residential sales and customer support
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Sacramento Region:
McClellan Park:
5411 Luce Ave.
McClellan Park
McClellan, CA
Mon-Sat: 9am-6pm
Sun: closed
Payment dropbox available
24 hours a day
Click here for map
Roseville:
8150 Industrial Ave.
Building D
Roseville, CA
Mon-Sat: 9am-6pm
Sun: Closed
Payment dropbox available
24 hours a day
Click here for map
Elk Grove:
9766 Waterman Road
Elk Grove, CA
Mon-Fri: 9am-6pm
Sat & Sun: Closed
Payment dropbox available
24 hours a day
Click here for map
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Kansas City Region:
Lenexa, KS:
14859 West 95th Street
Lenexa, KS 66215
Mon-Fri: 7am-6pm
Sat: 9am-3pm
Sun: Closed
Payment dropbox available
24 hours a day
Click here for map
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Business Customers
Co-location & Managed Services, Voice, Data & Internet
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