Residential Customers

Digital TV, High Speed Internet and Telephone Service

Sacramento Area

Note: Our online chat feature is temporarily disabled. We are improving the tool based on customer feedback and plan to have it back soon.

Contact information for:
Sales, Customer Care, Technical Support & Repairs:

Order New Service:
1.866.SureWest
(1.866.787.3937)
E-mail Us

General Inquiries:
1.866.SureWest
(1.866.787.3937)
E-mail Us

Customer Service & Billing:
Support Documents & Videos
1.866.SureWest
(1.866.787.3937)
E-mail Us


Call Center Hours:

Monday-Friday 8 a.m. to 8 p.m. PST
Saturday 9 a.m. to 6 p.m. PST
Sunday closed

Technical Support and Repairs:

24x7-365 days

 Support Documents & Videos
 E-mail Us

  • Telephone/Digital TV:
    611 or 888.639.1611
  • High Speed Internet or Dial-up:
    Residential: 916.772.5000
    Business: 916.786.6181 or 800.400.8662

Kansas City Area

Note: Our online chat feature is temporarily disabled. We are improving the tool based on customer feedback and plan to have it back soon.

Contact information for:
Sales, Customer Care, Technical Support & Repairs:

Order New Service:
1.913.825.2882
signmeup@surewest.com

General Inquiries:
1.913.825.3000
inquiries@surewest.com

Customer Service & Billing:
1.913.825.3000
customerservice@surewest.com


Call Center Hours:

Sunday-Saturday 7 a.m. to 12:00 a.m. CT


Technical Support and Repairs:

24x7-365 days

 Support Documents & Videos
 techhelp@surewest.com

  • High Speed Internet
    913.825.2981
  • Telephone & TV
    913.825.3000

Payment Mailing Address:
SureWest
P.O. Box 30697
Los Angeles, CA 90030-0697

Payment Mailing Address:
SureWest
P.O. Box 414500
Kansas City, MO 64141-4500

Customer Service Centers

The following services for Digital TV, Internet and Home Phone are available at our Customer Service Centers:

  • Equipment exchanges including TiVo, DVR, remotes, set-top boxes and Internet routers
    (Modem swaps must be pre-scheduled so we can configure the modem.)
  • Account payment and billing inquiries
  • Residential sales and customer support

Sacramento Region:

McClellan Park:
5411 Luce Ave.
McClellan Park
McClellan, CA
Mon-Sat: 9am-6pm
Sun: closed
Click here for map

Roseville:
8150 Industrial Ave.
Building D
Roseville, CA
Mon-Sat: 9am-6pm
Sun: Closed
Click here for map

Elk Grove:
9766 Waterman Road
Elk Grove, CA
Mon-Fri: 9am-6pm
Sat & Sun: Closed
Click here for map

Kansas City Region:

Lenexa, KS:
14859 West 95th Street
Lenexa, KS 66215
Mon-Fri: 7am-6pm
Sat: 9am-3pm
Sun: Closed
Payment dropbox available
24 hours a day
Click here for map

Business Customers

Co-location & Managed Services, Voice, Data & Internet

California

Customer Service/Sales:
1.916.780.8000
E-mail Us

24-Hour Technical Support:
1.866.SureWest (1.866.787.3937)
E-mail Us

Additional Information:
www.surewestbusiness.com

Kansas/Missouri

Customer Service/Sales:
1.913.322.9878
kcbizsales@surewest.com

24-Hour Technical Support:
1.913.322.9994
kcbizhelp@surewest.com

Additional Information:
www.surewestkc.com/business

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913.825.9440
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