Consolidated Services:

Contact Information for Residential Customers

Digital TV, High Speed Internet and Telephone Service

 POWERED BY GoToAssist™   

Sacramento Area

Contact information for:

Sales and Customer Care:

Order New Service:
1.844.YOURCCI (1.844.968.7224)
E-mail Us

Hours:
Monday-Friday 5am to 7pm PST
Saturday 9am to 5:30pm PST
Open on select Sundays -
9am to 5:30pm PST

 

Customer Service & Billing:
1.844.YOURCCI (1.844.968.7224)
E-mail Us


Hours:
Monday-Friday 8am to 8pm PST
Saturday 9am to 6pm PST
Sunday closed

Kansas City Area

Contact information for:

Sales and Customer Care:

Order New Service:
1.913.825.2882

Hours:
Monday-Friday 7am to 9pm CT
Saturday 11am to 7:30pm CT
Open on select Sundays -
11am to 7:30pm CT

 

Customer Service & Billing:
1.913.825.3000


Hours:
Monday-Friday 8am to 10pm CT
Saturday 9am to 8pm CT
Sunday closed

Technical Support and Repairs:

24x7-365 days

 E-mail Us

  • Telephone/Digital TV:
    611 or 888.639.1611
  • High Speed Internet or Dial-up:
    Residential: 916.772.5000
    Business: 916.786.6181 or 800.400.8662

Technical Support and Repairs:

24x7-365 days

  • High Speed Internet
    913.825.2981
  • Telephone & TV
    913.825.3000

Payment Mailing Address:
Consolidated Communications
P.O. Box 30697
Los Angeles, CA 90030-0697

Payment Mailing Address:
Consolidated Communications
P.O. Box 414500
Kansas City, MO 64141-4500

Customer Communication Centers

The following services for Digital TV, Internet and Home Phone are available at our Customer Service Centers:

  • Equipment exchanges including TiVo, DVR, remotes, set-top boxes and Internet routers
    (Modem swaps must be pre-scheduled so we can configure the modem.)
  • Account payment and billing inquiries
  • Residential sales and customer support

Sacramento Area:

Town & Country Shopping Mall
2805-2 Marconi Ave.
Sacramento, CA
Mon-Sat: 9am-6pm PST
Sun: closed
Payment dropbox available
24 hours a day
Click here for map

Roseville
211 Lincoln St.,
Roseville, CA
Mon-Sat: 9am-6pm PST
Sun: Closed
Payment dropbox available
24 hours a day
Click here for map

Elk Grove
9766 Waterman Road
Elk Grove, CA
Mon-Fri: 9am-6pm PST
Sat & Sun: Closed
Payment dropbox available
24 hours a day
Click here for map

Kansas City Area:

Lenexa, KS
14859 West 95th Street
Lenexa, KS 66215

NEW! Effective June 2, 2014, we are modifying and extending our Customer Service hours.

Mon-Fri: 8am-6pm CT (9 am – 6 pm Starting June 2, 2014)
Sat: 9am-3pm CT (9 am – 5 pm Starting June 2, 2014)span>
Sun: Closed
Payment dropbox available
24 hours a day
Click here for map

Business Customers

Co-location & Managed Services, Voice, Data & Internet

Sacramento Area

Customer Service/Sales:
1.916.780.8000
E-mail Us

24-Hour Technical Support:
1.844.YOURCCI (1.844.968.7224)
E-mail Us

Kansas City Area

Customer Service/Sales:
1.913.322.9878

24-Hour Technical Support:
1.913.322.9994

Cable TV Advertising

Via Media
Tom Costello
916.721.9155
tcostello@viamediatv.com
www.viamediatv.com

Via Media
Kevin Cates
913.825.9440
www.viamediatv.com