Sacramento Area

General Inquiries:
1.866.SureWest
(1.866.787.3937)
E-mail Us

New Service:
1.866.SureWest
(1.866.787.3937)
E-mail Us

Customer Service & Billing:
Support Documents & Videos
1.866.SureWest
(1.866.787.3937)
E-mail Us

Technical Support & Repairs
Support Documents & Videos
E-mail Us

• Telephone/Digital TV: 611 or 888.639.1611
• High-speed Internet or Dial-up:
  Residential: 916.772.5000
  Business: 916.786.6181 or 800.400.8662

Kansas City Area

General Inquiries:
1.913.825.3000
inquiries@surewest.com

New Service:
1.913.825.2882
signmeup@surewest.com

Customer Service & Billing:
1.913.825.3000
customerservice@surewest.com

Technical Support & Repairs
Support Documents & Videos
techhelp@surewest.com

• High-speed Internet
  913.825.2981
• Telephone & TV
  913.825.3000

Payment Mailing Address:
SureWest
P.O. Box 30697
Los Angeles, CA 90030-0697

Payment Mailing Address:
SureWest
P.O. Box 414500
Kansas City, MO 64141-4500

Customer Service Centers

The following services for Digital TV, Internet and Home Phone are available at our Customer Service Centers:

• Equipment exchanges including TiVo, DVR, remotes, set-top boxes and Internet routers (Modem swaps must be pre-scheduled so we can configure the modem.)
• Account payment and billing inquiries
• Residential sales and customer support

Sacramento Region:

McClellan Park:
5411 Luce Ave.
McClellan Park
North Highlands, CA
Mon-Sat: 9am-6pm
Sun: closed
Click here for map

Roseville:
8150 Industrial Ave.
Building D
Roseville, CA
Mon-Fri: 9am-6pm
Sat: 9am-5pm
Sun: Closed
Click here for map

Elk Grove:
9766 Waterman Road
Elk Grove, CA
Mon-Fri: 9am-6pm
Sat & Sun: Closed
Click here for map

Kansas City Region:

Lenexa, KS:
14859 West 95th Street
Lenexa, KS 66215
Mon-Fri: 7am-6pm
Sat: 9am-3pm
Sun: Closed
Payment dropbox available
24 hours a day
Click here for map

Business Customers

Co-location & Managed Services, Voice, Data & Internet

California

Customer Service/Sales:
1.916.780.8000
E-mail Us

24-Hour Technical Support:
1.866.SureWest (1.866.787.3937)
E-mail Us

Additional Information:
www.surewestbusiness.com

Kansas/Missouri

Customer Service/Sales:
1.913.322.9878
kcbizsales@surewest.com

24-Hour Technical Support:
1.913.322.9994
kcbizhelp@surewest.com

Additional Information:
www.surewestkc.com/business

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916.783.9120
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913.825.9440
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