FAQs

What is Digital Phone?

Digital Phone is a new technology that uses your high speed internet connection to process calls made from your home phone. With Digital Phone you will have more pricing options, more features, and more savings. And with our Digital Phone Manager, you will be able to manage all your phone features online, at home, at your convenience.

Do I need a SureWest Internet connection to have Digital Phone?

Yes. With Digital Phone, your voice service will run over the same connection as your Internet service.

How does SureWest Digital Phone work?

SureWest Digital Phone is based on Voice over Internet Protocol (VoIP), which enables voice signals to be transmitted in digital packets rather than by traditional, circuit-committed protocols.

How is Digital Phone different than traditional phone?

The traditional phone network, called the Public Switched Telephone Network, or PSTN, is a limited network when it comes to new and advanced features. Traditional phone service is carried over this network.

In contrast, Digital Phone (Voice over IP) uses a digital network, like the one you're using to view this Web page. Phone calls are digitized in "voice packets" that move along the network just as "data packets" do. This technology will give you crystal clear calls along with our premium features set all managed through our online Digital Phone Manager.

What if I have Internet service with another provider?

You will need to have a SureWest Internet connection to have Digital Phone. Bundling SureWest services, such as Internet and Digital Phone, will save you money.

What are some advantages of Digital Phone?

Digital Phone offers features and services that are not available with traditional phone lines. In addition, you have the option of managing Digital Phone features online through the Digital Phone Manager or via the telephone keypad.

What new features are available with Digital Phone?

Over 22 features are available with Digital Phone and you get them all as part of your package. No more paying for features a-la-carte. Digital Phone delivers the same must-have features you probably use daily, including voice mail, call waiting, and caller ID. In addition, you get many more advanced features, such as Find Me/Follow Me and Sequential Ringing. See Features

How do I manage my Digital Phone features?

You can manage your features online through the Digital Phone Manager. You will need your account ID and password to access the Digital Phone Manager. Through the Digital Phone Manager you will be able to turn on and off your features at your leisure. You can also update your Find Me/Follow Me lists or Speed Dialing list from your home without having to call Surewest!

How much does Digital Phone cost?

What equipment do I need?

Use your existing telephone, and we will provide any required equipment during installation.

Do I need to buy a new telephone for Digital Phone to work?

No. Your existing phone will work with Digital Phone. Just plug it in and start calling.

Can I keep my phone number?

Yes. Our service enables you to keep your current phone number if you choose.

Is Digital Phone secure? Can hackers listen to my conversations?

Unlike other providers, SureWest carries our service exclusively over our private, dedicated broadband network, so your privacy is ensured.

Can I rely on this service to connect to 911?

Yes – with SureWest’s Digital Phone service, you will be connected to 911 quickly and reliably. Just like with traditional phone, your callback number and physical address will be provided to the 9-1-1 answering center in your community.

Can I surf the Web while talking on the phone?

Yes – enjoy crystal clear Digital Phone voice service and lightning-fast High-Speed Internet at the same time!!

Can I call internationally?

Yes, and we offer great rates on international calls. See our international rates.

What if the power goes out? Will my phone still work?

Battery back up is provided with most installations.

If I lose my Internet connection, will my phone service be interrupted?

Our Internet service is available 99.9% of the time. Our Digital Phone service will have the same reliability.

How is it installed?

Our professional installers will come to your home and install and set up your Digital Phone service.

How do I access my voicemail?

You can access your voicemail directly from your home phone or remotely from any phone.